Customer Care

At Your Service


Your questions matter to us. For most common inquiries, please visit our FAQ for full details on orders, shipping, returns, and more.


Contact Us

  • Email: support@divinelove.shop
  • Customer Service Hours: Mon–Fri, 9 AM–5 PM CET
  • We aim to respond within 24 hours on business days.

Quick Answers


For full information, see our FAQ

 

Order Processing & Shipping

Free Shipping

We offer free shipping to the following countries & regions:

  • United States
  • Canada
  • European Union
  • United Kingdom
  • Australia
  • New Zealand

 

Delivery Times

  • Processing time: 2-5 business days
  • Delivery time: Estimated 2–7 business days (depending on location)

 

We Ship Worldwide

All other countries will have a shipping quote listed at checkout.

  • Processing time: 2-5 business days
  • Delivery time: Estimated 10–30 business days (depending on location)

 

Returns & Damaged Items

Because every item in our shop is made to order especially for you, we unfortunately cannot accept returns or exchanges—unless your item arrives damaged or defective. This policy is in accordance with EU regulations for custom-made goods.

If your item arrives damaged, please contact us within 14 days of delivery by emailing support@divinelove.shop with your order number and clear photos of the issue. We’ll arrange a replacement as quickly as possible.

 

We prioritize exceptional customer service Should you have any further questions or concerns, our team is here to assist you with care and attention.

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