Shipping policy
Order Confirmation
After you place an order, you will receive a confirmation email. This confirms that we have successfully received your order and that your payment has been authorized.
Dispatch
At DivineLove.shop, our goal is to provide reliable and efficient shipping services. We are committed to delivering a smooth and timely shipping experience for every customer.
Once your order is placed, you will receive updates regarding your order status and shipping progress. When your order is dispatched, a tracking number will be sent to your email address so you can monitor your shipment.
Processing Times & Delivery Times
Handling Time: 1–2 business days (Monday to Friday)
Shipping Time: 4–5 business days (Monday to Friday)
Daily Order Cut-Off Time: 3:00 PM (CET/CEST – Amsterdam, Netherlands)
Shipping Carrier: Orders are shipped through trusted delivery partners PostNL
Shipping Costs
Standard Shipping Fee: Free !
Shipping costs are displayed during checkout before payment is completed.
Order Acceptance & Pricing
Please note that, in certain circumstances, orders cannot be processed. We reserve the right to refuse or cancel an order at any time, including but not limited to:
- Incomplete or inaccurate customer information
- Suspected fraudulent activity
- Payment authorization or verification issues
- Product availability issues
- Technical errors affecting pricing or inventory
We may request additional information, including identity verification, address confirmation, or payment verification before accepting an order.
Price Accuracy
We make every effort to ensure that pricing information on our website is accurate. However, errors may occasionally occur.
If a pricing error is identified, we may contact you for further instructions or cancel the order and notify you accordingly. We reserve the right to cancel orders containing incorrect pricing information, even if payment has already been processed.
In such cases, any payment received will be refunded using the original payment method.
After Placing Your Order
You will receive a confirmation email containing:
- Your order number
- Your payment confirmation
If you do not receive the confirmation email, please check your spam or junk folder.
Track Your Order
You can track your shipment using the tracking number provided in your shipping confirmation email.
If you have not received a tracking number within 3 business days after placing your order, please contact us at:
Email: robert@adames.art
We will be happy to assist you.
Order Address Changes
Customers may request changes to their shipping address within 24 hours of placing an order.
After this period, orders may already be in processing or dispatched, and address modifications may no longer be possible.
To request an address change, please contact us immediately:
Email: robert@adames.art
Contact Information
If you have any questions regarding your order or delivery, please contact us:
DivineLove.shop
Address: Dammenseweg 18, 8723 CN Koudum, Netherlands
Phone: +31 6 40539244
Email: robert@adames.art
Customer Support Hours:
Monday – Friday
09:00 AM – 06:00 PM ( Amsterdam)
We aim to respond to all inquiries within one business day.