Shipping policy

Last updated: July 19, 2026

At DivineLove, every artwork is made to order and carefully prepared for delivery. This Shipping Policy explains our processing times, estimated delivery times, shipping costs, tracking, and what to do if your shipment is delayed or cannot be delivered.

1. Order Confirmation

After placing an order, you will receive an order-confirmation email containing your order number and purchase details.

This confirms that we have received your order. If there is a problem with your payment, delivery address, product availability, or order information, we will contact you as soon as possible.

If you do not receive an order-confirmation email, please check your spam or junk folder. You may also contact us at support@divinelove.shop.

2. Processing Time

Our artworks are made to order. Orders are generally processed within:

1–2 business days, Monday through Friday

Processing begins after your order and payment have been successfully confirmed.

Weekends and public holidays are not counted as business days. During particularly busy periods, processing may occasionally take slightly longer. If a significant delay affects your order, we will contact you.

3. Estimated Delivery Time

After your order has been processed and dispatched, estimated delivery generally takes:

4–7 business days

Most orders therefore arrive approximately 5–9 business days after the order has been successfully confirmed.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on:

  • Your delivery location
  • The artwork and size ordered
  • The carrier handling the shipment
  • Public holidays and seasonal demand
  • Severe weather or transport disruptions
  • Remote or difficult-to-reach delivery locations
  • Customs procedures for certain international shipments

4. Shipping Carriers

DivineLove works with a network of trusted local and international delivery carriers.

The carrier used for your order depends on the delivery destination, fulfilment location, product dimensions, and available delivery services.

The carrier and tracking information associated with your shipment will normally be shown in your shipping-confirmation email or tracking link.

5. Shipping Costs

Free standard shipping is currently available for eligible orders delivered to the United States, the European Union, and Australia.

For other destinations, shipping costs depend on the delivery location, product type, size, and number of items ordered.

The exact shipping cost, if applicable, will be displayed during checkout before you complete payment.

No shipping charge will be added to your order after checkout unless you request a change that creates an additional cost and you agree to that charge.

6. Shipping Confirmation and Tracking

When your order has been dispatched, you will receive a shipping-confirmation email containing your tracking information where tracking is available.

You can use the tracking link to monitor the progress of your shipment.

Please note that tracking information may take a short time to update after the carrier first receives the parcel.

If your order has passed the expected processing period and you have not received shipping information, please contact us at support@divinelove.shop.

7. Delivery Delays

Shipping carriers may occasionally experience delays outside the reasonable control of DivineLove.

If your shipment has not arrived within the estimated delivery timeframe, please first check the tracking information provided with your order.

If the tracking has not updated for an extended period or the shipment appears to be delayed or lost, please contact us. We will review the shipment and, where appropriate, contact the carrier or arrange another suitable solution.

Email: support@divinelove.shop

8. Address Changes

Please carefully check your shipping address before completing your order.

If you need to correct or change the delivery address, contact us immediately at support@divinelove.shop.

We will make every reasonable effort to update the address before production or fulfilment begins. However, an address change cannot be guaranteed once the order has entered production, been prepared for dispatch, or been transferred to the carrier.

Changing an address after dispatch may not be possible and may result in additional carrier charges.

9. Incorrect or Incomplete Addresses

The customer is responsible for providing a complete and accurate delivery address at checkout.

If a shipment cannot be delivered because the address supplied was incorrect, incomplete, inaccessible, or could not be verified, the parcel may be returned or held by the carrier.

Where permitted by applicable law, the customer may be responsible for reasonable additional costs associated with correcting the address, returning the shipment, or sending the order again.

Please contact us promptly if you notice an error in your delivery information.

10. Failed Delivery or Unclaimed Shipments

If a carrier attempts delivery but is unable to complete it, the carrier may leave instructions, make another attempt, deliver the parcel to a collection point, or return it to the sender.

Customers are responsible for following the carrier’s tracking updates and collecting a shipment within the period specified by the carrier.

If an order is returned because it was refused, not collected, or could not be delivered for reasons attributable to the customer, reasonable reshipping costs may apply where permitted by law.

11. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Check around the delivery location
  • Ask other members of your household
  • Check with nearby neighbours where appropriate
  • Review any delivery photograph or carrier notification
  • Contact the carrier using the tracking information

If the shipment still cannot be found, contact us at support@divinelove.shop so that we can assist with an investigation.

12. Damaged Shipments

If your artwork arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • A clear photograph of the complete artwork
  • Close-up photographs showing the damage
  • Photographs of the packaging
  • A photograph of the shipping label where reasonably possible
  • A brief description of the issue

For confirmed shipping damage, our standard solution is to arrange a replacement at no additional cost.

Please retain the artwork and all packaging until we have reviewed your request. Do not return the damaged artwork unless we ask you to do so.

For complete information, please review our Return & Refund Policy.

13. International Orders, Customs, and Import Charges

Some orders may cross national borders depending on the product, destination, and fulfilment location.

Where applicable, taxes, duties, or import charges collected during checkout will be shown before payment.

If additional import duties, taxes, customs fees, or carrier charges are imposed by the destination country and were not collected at checkout, these charges may be payable by the recipient.

Customs processing may occasionally affect the estimated delivery timeframe.

14. Contact Information

If you have any questions about shipping, tracking, or delivery, please contact us:

DivineLove
Dammenseweg 18
8723 CN Koudum
Netherlands

Chamber of Commerce number: 93247982
VAT identification number: NL005009262B84

Email: support@divinelove.shop
Phone: +31 6 40539244

Customer support hours:
Monday through Friday
09:00–18:00 CET/CEST

We aim to respond to inquiries within one business day.