Terms & Conditions
Last updated: December 20th, 2023
SECTIONS:
- Definition
- Purchases
- Availability, Errors, and Inaccuracies
- Promotions & Offers
- Accounts
- Intellectual Property
- Links To Other Websites
- Termination
- Limitation Of Liability
- Disclaimer
- Governing Law
- Changes
- Contact Us
- Returns & Exchanges
- Damaged Delivery
- Shipping
- Gift Cards
- Out of Stock
- Colors
- Privacy
1. Definition
"Divine Love", "we", "our", or "us" refers to the operator of this online shop, DivineLove.shop, and any services we provide. The term "you" refers to the user or viewer of our website.
2. Purchases
By placing an order, you agree that:
- You are legally authorized to use the chosen payment method.
- All information provided is accurate and complete.
- Divine Love reserves the right to refuse or cancel orders at our discretion, including due to pricing errors or product unavailability.
3. Availability, Errors, and Inaccuracies
We strive to ensure product descriptions, pricing, and availability are accurate, but errors may occasionally occur. We reserve the right to correct such errors and to cancel or refuse any order placed with incorrect information.
4. Promotions and Offers
Occasionally we offer special promotions or discounts. Each promotion may have specific conditions, which will prevail in case of a conflict with these Terms.
5. Accounts
Creating an account may be required for full access to certain features. You agree to:
- Provide accurate and updated information.
- Keep your login details confidential.
- Accept responsibility for all activity under your account.
6. Intellectual Property
All content on DivineLove.shop, including images, logos, designs, and text, is the property of Divine Love or its licensors. Unauthorized reproduction or use is strictly prohibited.
7. Links To Other Websites
Our website may contain links to external websites not operated by us. We are not responsible for their content, privacy policies, or practices.
8. Termination
We reserve the right to suspend or terminate your access for any violation of these Terms or misuse of the Service.
9. Limitation Of Liability
To the extent permitted by law, Divine Love shall not be liable for any indirect, incidental, or consequential damages arising from the use of our site or products.
10. Disclaimer
The website and products are provided "as is" and "as available." We do not guarantee that the Service will be uninterrupted or error-free, and we disclaim all warranties to the fullest extent permitted by law.
11. Governing Law
These Terms shall be governed by the laws of The Netherlands (EU), without regard to conflict of law provisions.
12. Changes
We may update these Terms at any time. Continued use of the Service after such changes constitutes your agreement to the new Terms.
13. Contact Us
If you have any questions about these Terms, please email us at: support@divinelove.shop
14. Returns & Exchanges
Because every item in our shop is made to order just for you, we unfortunately cannot accept returns or exchanges unless your item arrives damaged or defective. This policy is in line with EU regulations for customized goods.
15. Damaged Delivery
If your item arrives damaged, please notify us within 14 days with photos of the damage. We will arrange a replacement immediately.
16. Shipping
- We ship to Europe, North America, & Worldwide via reliable carriers.
- We offer free shipping to most countries.
- Processing time: 2-5 business days
- Delivery time: Estimated 2–7 business days (depending on location)
17. Gift Cards
Gift cards are valid for 2 years from the date of purchase and are non-refundable. They can be used online only.
18. Out of Stock
If an item is out of stock, we will inform you as soon as possible. You can choose to wait, select an alternative, or request a refund.
19. Colors
Due to differences in screen settings and devices, colors on the website may slightly vary from the actual product.
20. Privacy
We respect your privacy. Personal information is processed in accordance with our Privacy Policy. Your data will never be sold, and is only shared with third parties necessary for processing your order.