Refund policy

1. Return Policy Details

At DivineLove.shop, we want you to be satisfied with your purchase.

Customers have the right to return eligible products within 30 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • The item must not be damaged, altered, or excessively handled
  • Proof of purchase (order number or receipt) must be provided

If the returned product shows signs of use, damage, missing components, or diminished value beyond what is necessary to inspect the product, we reserve the right to reduce the refund amount accordingly.

2. How to Return an Item

To initiate a return:

  1. Contact our support team at info@divinelove.shop
  2. Provide your order number and reason for the return
  3. Wait for return approval and instructions
  4. Ship the item to the return address provided by our support team

Please do not return items without prior authorization.

3. Return Process

Once your return request has been approved:

  • You will receive return instructions via email
  • Securely package the item
  • Use a trackable shipping service whenever possible
  • Send the item according to the provided instructions

After the returned item has been received and inspected, refunds will be processed to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to complete the refund transaction.

Original shipping fees are non-refundable unless required by applicable law.

4. Exchanges

We do not currently offer direct product exchanges.

If you wish to receive a different item, please return the original product and place a new order.

5. Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or custom-made products
  • Gift cards
  • Final sale or clearance items
  • Products damaged through misuse or improper handling
  • Products returned without original packaging where applicable

6. Return Address

Please do not send returns to the manufacturer.

Return instructions and the appropriate return address will be provided by our support team after your return request has been approved.

7. European Consumer Rights

If you are a consumer residing within the European Union, you may have statutory rights under applicable consumer protection legislation.

Nothing in this policy limits any mandatory consumer rights granted under Dutch or European Union law.

Where applicable, consumers may have the right to withdraw from a distance purchase within the legally required withdrawal period, subject to applicable exceptions.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was delivered
  • The item arrived damaged
  • The item is defective
  • The return is required under applicable consumer protection law

Return shipping costs may vary depending on the destination, carrier, and package size.

If a returned item has diminished value due to handling beyond what is necessary to inspect the product, a reasonable deduction may be applied to the refund.

Contact Information

DivineLove.shop

Dammenseweg 18, 8723 CN Koudum, Netherlands

Email: info@divinelove.shop

Phone: +31 6 40539244

Business Registration Number (KvK): 93247982

VAT Number: NL005009262B84

Customer Support Hours:

Monday – Friday
09:00 – 18:00 (CET/CEST)