Terms of service

Last updated: July 19, 2026

Welcome to DivineLove. These Terms of Service explain the conditions that apply when you visit divinelove.shop, create an account, place an order, or otherwise use our website and services.

Please read these Terms carefully before placing an order. By submitting an order through our website, you agree to these Terms and to the policies referred to in them.

Mandatory consumer rights provided by applicable law always remain in force. Nothing in these Terms limits or excludes rights that cannot legally be limited or excluded.

1. Business Information

The website divinelove.shop is owned and operated by:

DivineLove
Sole proprietorship
Chamber of Commerce number: 93247982
VAT identification number: NL005009262B84
Dammenseweg 18
8723 CN Koudum
Netherlands

Email: support@divinelove.shop
Phone: +31 6 40539244

Customer support hours:
Monday through Friday
09:00 to 18:00 CET/CEST

You may send us an email at any time. We aim to respond to inquiries within one business day.

2. Scope of These Terms

These Terms apply to:

Your use of divinelove.shop
Orders placed through the DivineLove online store
Products and services offered through the website
Communications connected with your order or use of the website

The following policies also form part of the conditions applicable to your purchase:

If a specific policy conflicts with these general Terms concerning the subject covered by that policy, the more specific policy will apply, except where mandatory law requires otherwise.

3. Eligibility and Customer Accounts

To place an order, you must be at least 18 years old or have permission from a parent or legal guardian who is authorised to enter into the agreement on your behalf.

You are responsible for providing accurate, complete, and current information when placing an order or creating an account.

If you create an account, you are responsible for keeping your login information confidential and for activity carried out through your account.

Please contact us promptly if you believe that your account or login information has been used without permission.

We may restrict or suspend an account where reasonably necessary to address fraud, misuse, security risks, false information, unlawful conduct, or a material violation of these Terms.

4. Products and Product Information

DivineLove offers faith-inspired wall art, including canvas artwork, art prints, and related products.

Our artworks are made to order. Product dimensions, materials, available options, and other specifications are displayed on the relevant product page.

We take reasonable care to ensure that product descriptions, dimensions, images, availability, and other information are accurate and up to date.

Colours, brightness, contrast, texture, and other visual details may appear slightly different depending on your screen, device, lighting, and display settings.

Small variations that naturally result from the printing, cutting, framing, or finishing process may occur, provided that the product continues to conform to the description and reasonable quality expectations.

We may correct typographical mistakes, technical inaccuracies, or outdated information displayed on the website. Changes made after an order has been confirmed will not alter that order unless:

The change is required by law
There is an obvious error that a reasonable customer should have recognised
The customer agrees to the change
The change does not materially disadvantage the customer

5. Prices, Taxes, and Shipping Costs

Product prices are displayed in the currency associated with your selected country, market, or checkout session.

The final checkout page will show the applicable:

Product price
Currency
Taxes, where applicable
Shipping costs, where applicable
Discounts
Total amount payable

You will have the opportunity to review the final total before completing your purchase.

Your bank or payment provider may apply currency-conversion charges or other fees when your payment account uses a different currency. Such charges are determined by the payment provider and are not controlled by DivineLove.

6. Orders and Formation of the Agreement

By submitting an order, you confirm that:

The order information you provided is accurate
You are authorised to use the selected payment method
You agree to pay the total amount displayed at checkout
You agree to these Terms and the policies applicable to the order

After placing your order, you will receive an order-confirmation email containing your order number and purchase details.

An order may be refused or cancelled where reasonably necessary because of:

An unsuccessful or unauthorised payment
Suspected fraud or unlawful activity
An incomplete, invalid, or undeliverable address
An unavailable product or material
A technical problem that prevents fulfilment
An obvious pricing or product-information error
A legal or regulatory requirement

If we cancel an order after receiving payment, we will refund the amount paid to the original payment method.

7. Payment

The payment methods available for your order are displayed during checkout. Availability may depend on your country, currency, device, and the payment services supported at the time of purchase.

Payments are processed securely through Shopify Payments, PayPal, or another payment provider shown during checkout.

DivineLove does not directly store your complete payment-card number or card security code.

Your payment method may be authorised or charged when you submit your order, depending on the payment method and payment-processing settings in effect at that time.

For more information, please review our Payment Policy.

8. Promotions and Discount Codes

Promotions and discount codes are subject to the conditions communicated with the relevant offer.

Unless stated otherwise:

A discount code cannot be exchanged for cash
Only one discount code may be used per order
A discount must be entered before completing checkout
Expired discounts cannot be applied retrospectively
Discounts may be limited to specified products, customers, countries, or periods

Nothing in this section affects mandatory consumer rights.

9. Processing, Shipping, and Delivery

DivineLove artworks are made to order. Orders are generally processed within 1 to 2 business days, Monday through Friday.

After dispatch, delivery generally takes approximately 4 to 7 business days.

Delivery times are estimates rather than guaranteed dates. Actual delivery times may depend on the destination, product dimensions, fulfilment location, carrier, seasonal demand, public holidays, severe weather, customs procedures, and other circumstances.

Orders may be shipped by different local or international carriers. The carrier used depends on the order, destination, fulfilment location, parcel dimensions, and available delivery services.

When tracking is available, it will be sent by email after dispatch.

DivineLove remains responsible for the order until the product is physically received by you or by another person you have designated to receive it, other than the carrier.

If delivery is significantly delayed, please contact us. We will investigate the shipment and provide an appropriate solution in accordance with applicable law.

For complete information, please review our Shipping Policy.

10. Address Information

You are responsible for checking that the delivery address entered during checkout is complete and accurate.

If you notice an error, contact us immediately at support@divinelove.shop.

We will make every reasonable effort to correct the address before production or fulfilment begins. An address change cannot be guaranteed after the order has entered production, been prepared for dispatch, or been transferred to the carrier.

Where permitted by law, reasonable additional costs caused by an incorrect, incomplete, or unclaimed delivery may be charged to the customer.

11. Order Cancellation

Because DivineLove artworks are made to order, production or fulfilment may begin shortly after an order is placed.

If you wish to cancel an order before dispatch, contact us as soon as possible. We will make every reasonable effort to approve the request, but cancellation cannot be guaranteed after production or fulfilment has begun.

This commercial cancellation process is separate from any mandatory statutory right of withdrawal that may apply after an order has been placed or delivered.

For more information, please review our Order Cancellation Policy.

12. Returns and Right of Withdrawal

DivineLove offers a voluntary 30-day return period for eligible standard products, subject to the conditions in our Return & Refund Policy.

Consumers in the European Union and other jurisdictions with similar rules generally also have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the product.

For an ordinary change-of-mind return:

The customer is responsible for the direct return shipping cost
The product must be packaged securely for return transport
The customer may be responsible for diminished value caused by handling beyond what was reasonably necessary to inspect the product

When an eligible consumer withdraws from the complete order during the statutory withdrawal period, DivineLove will refund the product price and the cost of the least expensive standard delivery option offered for that order.

Products created according to a customer's individual specifications or clearly personalized may be excluded from the statutory right of withdrawal where the legal requirements for that exception are met.

Selecting a standard DivineLove artwork, canvas size, or art print option does not by itself make the product personalized.

For full conditions, return instructions, and the model withdrawal form, please review our Return & Refund Policy.

13. Damaged, Defective, or Incorrect Products

If your artwork arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, photographs of the product and packaging, and a brief description of the issue.

For confirmed shipping damage, production defects, or incorrect products, our standard solution is to provide a replacement at no additional cost.

If the original product needs to be returned, DivineLove will provide instructions and cover the reasonable return shipping cost.

If a replacement is unavailable, impossible, or not an appropriate remedy, another suitable solution will be offered in accordance with applicable law.

14. Statutory Guarantee and Conformity

Products supplied by DivineLove must conform to the purchase agreement, product description, and reasonable quality expectations.

If a product is defective or does not conform to the agreement, you may be entitled to a remedy under applicable consumer law.

Depending on the circumstances, an appropriate remedy may include:

Replacement
Repair, where appropriate and reasonably possible
A price reduction
Cancellation of the purchase and a refund

A remedy for a qualifying defect or non-conforming product will be provided without cost to the consumer where required by law.

The duration of statutory conformity rights depends on applicable law, the type of product, its price, its characteristics, and its reasonable expected lifespan. Nothing in these Terms replaces or limits those statutory rights.

Damage caused by misuse, improper handling, unauthorised alteration, inadequate installation, or an external event occurring after delivery may not qualify as a product defect.

15. Intellectual Property

Unless otherwise stated, the DivineLove name, branding, logos, written content, product descriptions, graphics, artwork, photographs, and website design elements are owned by, licensed to, or used with permission by DivineLove.

This content may be protected by copyright, trademark, and other intellectual-property laws.

You may view and use the website for personal, non-commercial shopping purposes.

Without prior written permission, you may not:

Copy or reproduce website content for commercial purposes
Sell, license, distribute, or commercially exploit our content
Remove copyright, trademark, or ownership notices
Use DivineLove branding in a way that suggests an unauthorised association
Use automated systems to extract substantial parts of the website

Nothing in this section prevents any use permitted by applicable law.

16. Acceptable Use of the Website

You must not use our website:

For an unlawful, fraudulent, or abusive purpose
To introduce viruses, malicious code, or harmful technology
To interfere with the security or operation of the website
To obtain unauthorised access to systems, accounts, or data
To collect personal information without a valid legal basis
To impersonate another person or provide deliberately false information
To infringe the rights of DivineLove or another party

We may take reasonable measures to protect the website, customers, and business against misuse or security threats.

17. Third-Party Services and External Links

Our online store is powered by Shopify. We also use third-party providers for services such as payment processing, email delivery, fulfilment, shipping, website functionality, security, analytics, and advertising.

Shopify and other providers may process information as described in our Privacy Policy.

Shopify provides the ecommerce platform, but purchases made through divinelove.shop are agreements between the customer and DivineLove.

The website may contain links to services operated by third parties. DivineLove does not control and is not responsible for the content, availability, security, or privacy practices of independent third-party websites.

18. Privacy and Personal Information

DivineLove processes personal information to operate the website, process orders, arrange payments and deliveries, provide customer support, maintain security, and carry out other activities described in our Privacy Policy.

The legal basis for processing depends on the purpose and may include performance of a contract, compliance with a legal obligation, legitimate interests, or consent where required.

For complete information about the collection, use, sharing, retention, and protection of personal information, please review our Privacy Policy.

19. Website Availability

We make reasonable efforts to keep the website accurate, secure, and available.

The website may occasionally be interrupted because of maintenance, technical problems, third-party service interruptions, security events, or circumstances outside our reasonable control.

We may update, maintain, restrict, or temporarily suspend parts of the website where reasonably necessary.

20. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits mandatory consumer rights, statutory product rights, or remedies available under applicable law.

To the extent permitted by law, DivineLove is not responsible for indirect losses or losses that were not reasonably foreseeable when the agreement was entered into.

DivineLove is not responsible for loss caused solely by circumstances outside our reasonable control, provided that we have acted with reasonable care and complied with our legal obligations.

These Terms do not exclude liability for fraud, deliberate misconduct, gross negligence, personal injury caused by negligence, or any other liability that cannot legally be excluded.

21. Complaints

If you have a complaint concerning an order, product, payment, delivery, or service, please contact us first so that we can investigate and try to resolve the issue.

Please include:

Your full name
Your order number, where applicable
A clear description of the issue
Relevant photographs or supporting information

Email: support@divinelove.shop

If a complaint cannot be resolved directly, a consumer may seek assistance from an appropriate consumer-advice organisation, recognised dispute-resolution body where applicable, or a competent court.

22. Governing Law

These Terms and purchases made through divinelove.shop are governed by the laws of the Netherlands.

If you are a consumer living outside the Netherlands, this choice of law does not deprive you of mandatory consumer protections that apply in the country where you habitually reside.

Disputes will be submitted to a court with jurisdiction under applicable law unless the parties agree to another lawful resolution method.

23. Changes to These Terms

We may update these Terms to reflect changes in our website, products, services, business practices, or legal obligations.

The latest version will be published on this page with an updated revision date.

The Terms that applied when an order was placed will continue to govern that order unless a change is required by law or is expressly agreed with the customer.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. Contact DivineLove

DivineLove
Dammenseweg 18
8723 CN Koudum
Netherlands

Chamber of Commerce number: 93247982
VAT identification number: NL005009262B84