Frequently Asked Questions

 

3. Our Craft & Care

 

a. Fine Art Prints

Materials
Each piece is crafted on premium, museum-grade 285 g/m² fine art paper, selected for its rich texture and archival quality, designed to preserve every nuance and depth for generations.

Color & Detail
Our artworks come to life through eco-conscious, water-based archival inks, expertly mastered to deliver vibrant, enduring colors while protecting your environment.

Packaging
Your artwork is individually hand-rolled in archival tissue and secured within a custom-designed, crush-resistant tube—ensuring it arrives pristine and protected with the same care that went into its creation.

 

b. Premium Stretched Canvas

Premium Construction
Our canvases feature a robust 1.25-inch stretcher bar, providing gallery-standard depth, stability, and durability. The knot-free stretcher bars are crafted from FSC-certified sustainable wood, combining eco-friendly production with exceptional quality.

Visual Excellence
Immerse yourself in vibrant, true-to-life colors and exquisite detail—protected by an advanced coating that enhances texture and ensures enduring beauty with effortless care.

Packaging
Each canvas is carefully wrapped in protective materials and shipped in reinforced packaging tailored to safeguard its gallery-worthy finish.

 

c. Our Sustainability Promise

At DivineLove.shop, sustainability is the foundation of our artistry. We collaborate with a network of select fine art ateliers around the world, chosen for their museum-grade craftsmanship and leadership in environmental responsibility.

• Local, On-Demand Creation: Every piece—paper or canvas—is custom-made in the atelier nearest to you, minimizing transport emissions and preventing overproduction waste.
• Responsible Materials: From FSC-certified papers and sustainably sourced wood to water-based, GREENGUARD Gold–certified inks, we ensure your art is created safely for your home and the planet.
• Eco-Luxe Packaging: Whether hand-rolled in archival tissue or carefully wrapped canvas, all packaging is recyclable and designed to protect your art with minimal environmental impact.
• Green Operations: Our ateliers prioritize energy-efficient artmaking, paperless workflows, and employee-led initiatives like recycling and community gardens.
• Future Commitment: We are devoted to advancing toward carbon neutrality through ongoing innovation in materials, methods, and logistics.

This is fine art with a lighter footprint—crafted with Love, delivered with Care.

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4. Order Management

 

Shipping

We are shipping worldwide. Please see the paragraph below for more details.

 

Sizes

Our collection offers a thoughtfully curated selection of sizes for each artwork—designed to suit a variety of spaces and styles. Please note, we do not offer custom sizing to maintain the integrity and quality of every piece.

 

Wholesale

Yes, wholesale is available. Please contact sales@divinelove.art or our support for pricing and conditions. 

 

Potential Order Questions

 

a. Shipping Address Update?

Only possible before shipping.

 

b. Order Changes or Cancellation?

Only possible before your artwork has entered the Creation Process.

 

c. No Order Confirmation E-mail?

Before reaching out, please kindly check your spam or junk folder to ensure your order confirmation hasn’t been filtered there.

 

d. Delivery Delay?

1. Please begin by checking your tracking number status for the latest updates.
2. If the delivery window has passed, please contact our Support with your Order Number for quick assistance.

 

e. Wrong or Missing Item(s)?

• Missing Item: Please check your tracking number carefully, as missing items may be shipped separately with a different tracking code.
• Wrong Item: Contact Customer Service - support@divinelove.shop within 14 days of the order delivery. Please provide your Order Number and include photo's of the received item.  

 

f. Damaged Item? Please see the section below called Returns & Damaged Items for more details.

 

g. Refused Delivery - Please know that we do not offer a refund in case of a refused delivery.

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5. Delivery Experience

 

Free Shipping

We offer free shipping to the following countries & regions:

• United States
• Canada
• European Union
• United Kingdom
• Australia
• New Zealand

 

Delivery Times

• Processing time: 2-5 business days
• Delivery time: Estimated 2–7 business days (depending on location)

Made to Order

Every artwork is custom-made for you. We collaborate with a network of select fine art ateliers around the world, to ensure fast delivery times. By supporting the local economy, most customers avoid import duties, helping us keep prices affordable for you.

We have atliers in:

• United States (California)
• Canada
• Europe (Spain)
• United Kingdom
• Australia

 

We Ship Worldwide

For all other countries, shipping is calculated per artwork based on size and will be quoted at checkout, ensuring safe delivery and premium care.

• Processing time: 2-5 business days
• Delivery time: Estimated 10–30 business days (depending on location)

 

Taxes and Import duties

VAT and sales tax are included in the total price of all orders.

Some countries will charge import taxes on your shipment. Such taxes are not calculated in your order, and we do not cover them if or when they are incurred. Please be aware of the taxes your country may charge and anticipate them.

 

Time Sensitive Orders

In some remote regions or during Christmas, delivery times may vary. In case your order is time-sensitive, please reach out to support@divinelove.shop so we can confirm if we can meet your time requirements.

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6. Returns & Damaged Items

Because every item in our shop is made to order especially for you, we unfortunately cannot accept returns or exchanges—unless your item arrives damaged or defective. This policy is in accordance with EU regulations for custom-made goods.

If your item arrives damaged, please contact us within 14 days of delivery by emailing support@divinelove.shop with your order number and clear photos of the issue. We’ll arrange a replacement as quickly as possible.

Thank you for supporting a small, independent studio. Every piece is lovingly created just for you!

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 7. Payments Options

We accept: Visa, Mastercard, American Express, Maestro, Amazon Pay, PayPal, and Shoppay.

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 8. Your Privacy Matters

At Divine Love, we cherish your trust. Your privacy is sacred to us, and we treat your data with the same respect and care as we do our art. This means your info is secure and handled according to our Privacy Policy and will never be shared or sold. For the full details, please visit our Privacy Policy page.

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9. Latest Collections & Exclusive Offers

Stay Updated:

Join our Newsletter to receive the latest on New Art Drops & Exclusive Offers only available for subscribers.

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We trust these FAQs have provided the clarity you were seeking. Should you require further guidance or wish to discuss any additional inquiries, our dedicated Client Care team will be delighted to assist you.

With Faith and Warm Regards,

Divine Love