Frequently Asked Questions
About Our Artwork
What products do you sell?
DivineLove.shop offers faith-inspired wall art, Christian canvas prints, biblical artwork, and religious home décor designed to bring inspiration, peace, and spiritual encouragement into your home.
What materials are your wall art products made from?
Our artwork is produced using high-quality materials designed for durability and long-lasting display. Product specifications are listed on each product page.
Are your artworks made to order?
Yes. Our artworks are made especially for you after your order has been placed. This allows us to offer a carefully curated collection in multiple sizes while avoiding unnecessary inventory and waste.
Are the frames included?
Frame availability varies by product. Please review the product description carefully to see whether a frame is included with your selected item.
Can I hang the artwork immediately after delivery?
All of our canvas artworks arrive ready to hang. Art prints are not ready to hang and will need to be framed or otherwise mounted before display. Please review the individual product page for the exact product specifications.
Are these products suitable as gifts?
Yes. Many customers purchase our products as gifts for family members, friends, churches, religious celebrations, baptisms, confirmations, weddings, and special occasions.
Ordering and Payment
How can I place an order?
Simply browse our collection, add your desired items to the cart, and proceed to checkout. You will receive an order confirmation email once your purchase has been completed.
What payment methods do you accept?
We accept secure payment methods available during checkout. Available payment options may vary depending on your location.
Is my payment information secure?
Yes. We use all major secure checkout systems designed to protect customer information and payment details.
What if I entered incorrect information?
Please contact our support team immediately at support@divinelove.shop. We will do our best to assist before the order enters fulfillment.
Can I change my shipping address after placing an order?
Please contact us as soon as possible at support@divinelove.shop. We will do our best to update the shipping address before the order enters fulfillment, but changes cannot be guaranteed once processing has begun.
Processing and Shipping
How long does order processing take?
Orders are typically processed within 1–2 business days, Monday to Friday.
How long does shipping take?
Estimated delivery time is generally 4–7 business days after your order has been processed and dispatched.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking information to monitor your shipment.
What should I do if my package is delayed?
Shipping carriers occasionally experience delays. If your order has not arrived within the expected timeframe, please contact us and we will assist you.
Returns, Refunds, and Damaged Items
What is your return policy?
Customers have the right to request a return in accordance with our Return & Refund Policy. Please review the policy page for complete information regarding eligibility, conditions, and refund processing.
What should I do if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, please get in touch with us within a reasonable period after delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
Contact and Customer Support
How can I contact DivineLove.shop?
Email: support@divinelove.shop
Phone: +31 6 40539244
Address:
Dammenseweg 18
8723 CN Koudum
Netherlands
What are your customer support hours?
Monday – Friday
09:00 – 18:00 CET/CEST
We aim to respond to all inquiries within one business day.