Privacy policy

Last updated: July 18, 2026

1. About This Privacy Policy

DivineLove is committed to respecting and protecting your privacy.

In this Privacy Policy, “DivineLove,” “we,” “us,” and “our” refer to DivineLove, a business registered in the Netherlands under Chamber of Commerce number 93247982 and operating the online store at divinelove.shop.

This Privacy Policy explains how we collect, use, store, and share your personal information when you:

Visit or use our website
Place an order
Contact our customer support team
Subscribe to our emails
Otherwise interact with DivineLove

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

2. Who Is Responsible for Your Information?

The data controller responsible for the processing described in this Privacy Policy is:

DivineLove
Chamber of Commerce number: 93247982
Dammenseweg 18
8723 CN Koudum
Netherlands

Email: support@divinelove.shop
Phone: +31 6 40539244

3. Personal Information We Collect

The personal information we collect depends on how you interact with DivineLove.

Contact and identity information

Your name
Email address
Telephone number
Billing address
Shipping address

Order and transaction information

Products you view, add to your cart, or purchase
Order number and order history
Shipping and delivery information
Returns, refunds, cancellations, or damaged-item requests
Payment method, payment status, and limited transaction details

Complete payment-card details are processed securely by Shopify and the relevant payment provider. DivineLove does not directly store your complete payment-card number or card security code.

Account information

If customer accounts are available and you create one, we may process information connected to your account, including your login details, order history, preferences, and settings.

Communications

We collect the information you provide when you contact us, ask a question, request assistance, report a damaged item, or otherwise communicate with DivineLove.

Marketing preferences

If you subscribe to our emails, we process your email address, subscription preferences, and information about how you interact with our emails.

Device and website-use information

When you visit our website, we and our technology providers may automatically collect information such as:

Your IP address
Browser and device type
Operating system
Approximate location based on your IP address
Pages and products you view
Referring website
Shopping-cart activity
Dates and times of visits
Cookie identifiers and similar technical information

4. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, subscribe, create an account, or contact us
Automatically when you visit or use our website
From Shopify and other service providers that process information on our behalf
From payment providers, fulfilment services, shipping carriers, analytics providers, and advertising platforms
From partners where permitted by applicable law

5. How We Use Personal Information

To process and fulfil your order

We use your information to:

Confirm and process your purchase
Receive and verify payment
Produce and fulfil your order
Arrange shipping and delivery
Provide tracking information
Process refunds, claims, or damaged-item requests
Send important order-related communications

The legal basis for this processing is generally the performance of our contract with you.

To provide customer support

We use your information to answer questions, resolve problems, investigate delivery issues, and assist with your order.

This processing is based on the performance of our contract with you and our legitimate interest in providing helpful and effective customer service.

To operate and improve our website

We may use information about website activity to maintain our store, understand how visitors use it, improve navigation, measure performance, and improve our products and customer experience.

Where required by law, analytics and similar non-essential technologies are only used after you provide consent.

To send marketing communications

If you subscribe to our mailing list, we may send you news, product launches, special offers, inspiration, and other DivineLove communications.

Where required by law, we send these communications on the basis of your consent. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us.

For advertising and measurement

With your consent where required, we may use cookies, pixels, and similar technologies to measure advertising performance, understand customer interests, and show relevant advertising on websites and online platforms.

For security and fraud prevention

We process information where necessary to protect our website, customers, payments, and business against fraud, abuse, security threats, unlawful activity, and unauthorised access.

This processing is based on our legitimate interest in operating a safe and secure business and, where applicable, compliance with legal obligations.

To comply with legal obligations

We may use and retain personal information where necessary to comply with tax, accounting, consumer-protection, legal, regulatory, or law-enforcement obligations.

6. Cookies and Similar Technologies

DivineLove, Shopify, and our approved partners use cookies and similar technologies to operate the website, remember your preferences, understand website performance, and, where permitted, provide personalised advertising.

Some cookies are strictly necessary for the website and checkout to function. Other cookies, including analytics and advertising cookies, are optional and are only activated with your consent where required by law.

You can accept, reject, or change your cookie choices through the cookie banner or the Cookie preferences link available on our website.

Changing your preferences does not affect the lawfulness of processing that took place before you withdrew your consent.

7. How We Share Personal Information

We only share personal information where necessary to operate our business, provide your order, comply with the law, or carry out the activities described in this Privacy Policy.

Recipients may include:

Shopify, which hosts and operates our ecommerce platform
Payment providers, which securely process payments and help prevent fraud
Production and fulfilment services, which create and prepare your order
Shipping carriers, which deliver your order
Email service providers, which help us send transactional and marketing emails
Analytics and advertising providers, where permitted by your privacy choices
IT, hosting, security, and cloud-service providers
Professional advisers, such as accountants, insurers, legal advisers, and tax advisers
Government authorities, courts, regulators, or law-enforcement bodies where legally required

We may also disclose information where necessary to protect our legal rights, investigate fraud, enforce our policies, or complete a sale, transfer, restructuring, or reorganisation of the business.

8. Shopify and Your Personal Information

Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve the ecommerce services used by DivineLove and its customers.

Information submitted through our store may be shared with Shopify and its service providers. Depending on the Shopify services and privacy settings used, Shopify may also process information about your interactions with our store, other Shopify merchants, and Shopify.

For more information, please review the following:

The Shopify Privacy Portal explains how you can exercise certain rights relating to personal information processed by Shopify.

9. International Transfers

Some of our service providers operate in countries outside the European Economic Area, including the United States and Canada. This means that personal information may be processed in countries with privacy laws that differ from those in your country.

Where personal information is transferred outside the European Economic Area, legally recognised safeguards are used where required. These may include:

An adequacy decision issued by the European Commission
European Commission Standard Contractual Clauses
Other legally recognised transfer mechanisms and contractual protections

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, security, and dispute-resolution requirements.

Our general retention criteria include:

Order, payment, and accounting records: generally retained for at least seven years where required under Dutch tax and accounting law
Records covered by applicable EU One Stop Shop obligations: retained for ten years where legally required
Customer-support communications: retained for as long as needed to resolve the request and protect the legal interests of you and DivineLove
Customer-account information: retained while the account remains active and afterwards where required for orders, legal obligations, or disputes
Marketing information: retained until you unsubscribe, withdraw your consent, or the information is no longer needed
Cookie and analytics information: retained for the periods associated with the relevant cookie or service

We may keep limited information after an unsubscribe request to ensure that we respect your preference and do not send further marketing communications.

11. Security

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. Please do not send sensitive payment information or passwords through ordinary email.

12. Your Privacy Rights

Depending on where you live and subject to applicable legal conditions, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing
Object to processing based on legitimate interests
Receive certain information in a portable format
Withdraw consent at any time where processing is based on consent
Object to direct marketing at any time
Lodge a complaint with a data-protection authority

These rights are not absolute. In some circumstances, we may need to retain or continue processing information to comply with the law, complete a contract, establish or defend legal claims, prevent fraud, or protect the rights of others.

Rights relating to targeted advertising

DivineLove does not sell personal information in exchange for money.

However, certain disclosures involving advertising cookies or online advertising partners may be treated as a “sale,” “sharing,” or “targeted advertising” under some privacy laws.

Where applicable, you may opt out through our cookie settings, data-sharing opt-out page, or another privacy-control option provided on our website.

13. How to Exercise Your Rights

To submit a privacy request, contact us at:

support@divinelove.shop

Please describe your request clearly and include enough information for us to identify the relevant account, order, or communication.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

You may also manage certain information and privacy choices directly through your customer account, email unsubscribe link, cookie preferences, or the Shopify Privacy Portal.

14. Complaints

We encourage you to contact us first so that we can try to resolve your concern.

If you are located in the Netherlands or believe that your rights under the General Data Protection Regulation have been infringed, you also have the right to submit a complaint to the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
Visit the Autoriteit Persoonsgegevens website

You may also contact the data-protection authority in the country where you live, work, or where the alleged infringement occurred.

15. Children’s Privacy

Our website and products are intended for a general adult audience. We do not knowingly collect personal information from children who are not legally able to provide it or place an order without the involvement of a parent or guardian.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

16. Third-Party Websites

Our website may contain links to websites, social-media platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content of those third-party services. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations, or business practices.

The latest version will always be published on this page. The date at the top shows when the policy was most recently updated.

18. Contact Us

If you have a question about this Privacy Policy, our privacy practices, or a request relating to your personal information, please contact: