About Us

How can I place an order?

Simply browse our collection, add your desired items to the cart, and proceed to checkout. You will receive an order confirmation email once your purchase has been completed.

How long does order processing take?

Orders are typically processed within 1–2 business days (Monday to Friday).

How long does shipping take?

Estimated delivery time is generally 4–5 business days after your order has been processed.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this tracking information to monitor your shipment.

What payment methods do you accept?

We accept secure payment methods available during checkout. Available payment options may vary depending on your location.

Can I change my shipping address after placing an order?

Yes. Address changes may be requested within 24 hours of placing an order. Please contact us as soon as possible at info@divinelove.shop.

What if I entered incorrect information?

Please contact our support team immediately. We will do our best to assist before the order enters fulfillment.

What should I do if my package is delayed?

Shipping carriers occasionally experience delays. If your order has not arrived within the expected timeframe, please contact us and we will assist you.

How do I contact customer support?

Email: info@divinelove.shop

Phone: +31 6 40539244

Support Hours:
Monday – Friday
09:00 – 18:00 (CET/CEST)

Is my payment information secure?

Yes. We use secure checkout systems designed to protect customer information and payment details.

Where is DivineLove.shop located?

DivineLove.shop is located at:

Dammenseweg 18, 8723 CN Koudum, Netherlands

How can I request help with an order?

If you have any questions regarding your order, simply contact our support team at info@divinelove.shop. We aim to respond within one business day.