Payment policy
Last updated: July 19, 2026
Thank you for shopping with DivineLove. This Payment Policy explains the payment methods, currencies, security measures, and transaction procedures that apply when you place an order through our website.
If you have any questions about a payment or order, please contact our customer support team. We will be happy to assist you.
Accepted Payment Methods
Depending on your country, device, and checkout currency, available payment methods may include:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- iDEAL
- Bancontact
The payment methods available for your order will be displayed during checkout. Some payment methods are only available in certain countries, currencies, browsers, or on compatible devices.
Payment Security
Your payment security is important to us. Payments are completed through Shopify’s secure checkout and processed by Shopify Payments, PayPal, or another payment provider made available during checkout.
Shopify stores are PCI compliant by default and use security measures designed to protect payment and personal information. DivineLove does not directly store your complete payment-card number or card security code.
Payment Processing
When you place an order, your payment method will be authorised or charged according to the payment method used and our current payment-capture settings.
After your payment has been successfully accepted, you will receive an order-confirmation email containing the details of your purchase.
An order is not considered confirmed until the payment has been successfully authorised or completed.
Currency
The currency displayed and charged at checkout may vary depending on your country or selected market.
The final checkout page will clearly show the currency and total amount that you will be charged before you complete your purchase.
Your bank or payment provider may apply currency-conversion fees or other charges when your payment account uses a different currency. These charges are determined by your bank or payment provider and are not controlled by DivineLove.
Failed or Declined Payments
If your payment is declined or cannot be completed, please:
- Check that your payment and billing information has been entered correctly
- Confirm that your card has not expired
- Confirm that sufficient funds or credit are available
- Try another payment method shown during checkout
- Contact your bank or payment provider for further information
If the problem continues, please contact us at support@divinelove.shop.
Payment Authorisations and Pending Charges
In some cases, your bank may temporarily show a pending payment or authorisation on your account, even if an order was unsuccessful, cancelled, or not completed.
The time required to release a pending authorisation is determined by your bank or card issuer. Please contact your payment provider if a pending charge remains visible for an extended period.
Refunds
Approved refunds are issued to the original payment method used for the order.
After DivineLove has processed a refund, your bank or payment provider may require additional time before the amount appears in your account.
For complete information about eligibility, returns, damaged items, cancellations, and refunds, please review our Return & Refund Policy.
Payment Disputes
If you do not recognise a DivineLove payment or believe there is a problem with a transaction, please contact us first so that we can investigate and help resolve the matter.
You may also have rights through your bank, card issuer, PayPal, or other payment provider. Starting a payment dispute does not affect any mandatory consumer rights that apply to your purchase.
Contact Us
Our customer support team is available:
Monday through Friday
09:00–18:00 CET/CEST
We aim to respond to inquiries within one business day.
DivineLove
Dammenseweg 18
8723 CN Koudum
Netherlands
Email:
support@divinelove.shop
Phone:
+31 6 40539244